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At Bweela Steptoe, each garment is created with intention, artistry, and craftsmanship. Many pieces are one-of-a-kind, limited-edition, reworked, reconstructed, or made specifically for the individual client. Because of the unique nature of the work, our return and exchange policies differ from those of traditional mass-produced retailers.
Please review product descriptions, measurements, sizing information, and the following policies carefully before purchasing.
RETURNS & EXCHANGES
Because many Bweela Steptoe garments are one-of-a-kind or available in very limited quantities, all sales are generally final.
If you have a concern regarding the fit of your garment, please contact Bweela Steptoe within 7 days of delivery. Whenever reasonably possible, we would prefer to work with you to determine whether an adjustment, alteration, or another solution can be provided rather than simply having you return a unique garment.
Any garment submitted for consideration must be unworn, unwashed, unaltered, and in its original condition, with any original tags or packaging intact.
Authorization must be received before sending any garment back. Items returned without prior authorization may not be accepted.
ONE-OF-A-KIND & LIMITED-EDITION PIECES
Many Bweela Steptoe designs are individually created and cannot simply be replaced with another identical garment.
One-of-a-kind and limited-edition pieces are therefore considered final sale, except in cases where an item arrives damaged, defective, or materially different from what was ordered.
If there is a fit concern, please contact us so we can determine whether an adjustment may be possible.
CUSTOM & MADE-TO-ORDER GARMENTS
Custom, commissioned, personalized, and made-to-order garments are created specifically for the individual client and are final sale and non-refundable once production has begun.
Clients are responsible for providing accurate measurements and requested information.
If an adjustment is needed after receiving a custom garment, please contact us to discuss what may be possible. Additional alteration or adjustment fees may apply depending upon the circumstances and the work required.
FIT & ADJUSTMENT POLICY
Because Bweela Steptoe garments may feature unconventional construction, reworked textiles, sculptural silhouettes, oversized proportions, or individually created details, fit can vary from garment to garment.
If your garment requires a fit adjustment, please contact Bweela Steptoe within 7 days of delivery to discuss available options.
Depending on the garment’s design, construction, and requested adjustment, professional alterations may be available for an additional fee.
NEW YORK CITY AREA CLIENTS
Clients located within the New York City area may have the option to schedule an in-person fitting and adjustment appointment with Bweela Steptoe.
Appointments are scheduled based on availability and at an agreed-upon location.
In-person fittings, alterations, tailoring, and garment adjustments are separate services and are subject to an additional fee. The scope of the requested work and applicable fee will be discussed before alterations begin.
Not every garment can accommodate every type of alteration. The available options will be evaluated during the consultation or fitting.
CLIENTS OUTSIDE THE NEW YORK CITY AREA
Clients outside the New York City area may contact us regarding possible alterations or adjustments.
If an adjustment can be accommodated, shipping arrangements and alteration costs will be discussed before the garment is sent.
Unless the adjustment is necessary because of an error on our part, the customer is responsible for shipping costs and applicable alteration fees.
REVAMP YOUR CLOSET SERVICES
Revamp Your Closet is a custom creative service in which existing garments are reimagined, reconstructed, redesigned, embellished, altered, or otherwise transformed into something new.
Because this service involves working directly with a client’s existing clothing and creating customized work specifically for that client, Revamp
Your Closet services are final sale and non-refundable once work has begun.
Before work begins, the proposed design direction, scope of work, and pricing will be discussed with the client.
Please understand that reconstruction and redesign can permanently change the original garment. By approving the work, the client authorizes
Bweela Steptoe to cut, alter, reconstruct, embellish, dye, paint, distress, combine, or otherwise modify the garment as agreed upon for the project.
Any additional work requested beyond the originally agreed-upon scope may require an additional fee.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact Bweela Steptoe within 7 days of delivery.
Please include your name, order number, a description of the issue, and clear photographs showing the problem.
If the issue resulted from an error on our part, we will work with you to provide an appropriate resolution, which may include repair, replacement when possible, exchange, or refund.
Normal variations associated with handmade, reworked, reconstructed, distressed, hand-painted, or individually created garments are part of the character of the design and are not necessarily considered defects.
REFUNDS
Because of the unique nature of Bweela Steptoe garments, refunds are not generally offered for:
If a refund is approved under an exception to this policy, the refund will be issued to the original form of payment.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
ALTERATIONS AFTER PURCHASE
Alterations requested after purchase are separate from the original garment price unless otherwise expressly stated at the time of purchase.
Alteration fees will depend upon the garment, construction, complexity of the requested change, and amount of work required.
No alteration work will begin until the requested work and applicable charges have been discussed with the client.
SHIPPING FOR RETURNS OR ADJUSTMENTS
Please do not ship a garment back without first contacting Bweela Steptoe and receiving return or adjustment instructions.
Customers are responsible for return shipping and any subsequent shipping charges unless the return is necessary because an incorrect, damaged, or defective item was sent.
We strongly recommend using a trackable shipping method when sending a garment back. Bweela Steptoe is not responsible for packages lost or damaged while being returned by the customer.
QUESTIONS BEFORE PURCHASING
We want you to feel confident about your purchase.
If you have questions about sizing, fit, measurements, construction, customization, or whether a particular garment will work for you, please contact us before placing your order.
For one-of-a-kind pieces in particular, we encourage clients to ask questions before purchasing so that we can help determine the best fit whenever possible.
CONTACT
For questions regarding an order, fit, adjustment, return, or custom garment, please contact:
Bweela Steptoe
Email: bweela.steptoe@gmail.com
Phone: (347) 985-6395 <(347)%20985-6395>
Our goal is for every Bweela Steptoe piece to be worn, enjoyed, and appreciated as the individual work of wearable art it was created to be.
Bweela Steptoe
Bweela Steptoe creates one-of-a-kind fashion through artistry and expert craftsmanship.
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